Specialist in the creation of educational and technical content

• • Design, produce and maintain technical training content for the Prehos platform (user guides, cheat sheets, video tutorials, interactive demonstrations, role-based courses);
  • Structure and organize educational resources to foster self-directed learning based on key metrics (number of support tickets, critical paths, etc.).
  • Plan and structure customer training, remote or on-site, including onboarding support sessions, webinars and refresher training;
  • Offer interactive training experiences, adapted to the learning principles of the different personas (mobile user, web and BI platform);
  • Actively participate in the customer communication strategy, in collaboration with the customer experience and support teams;
  • Write and structure communications related to important events of the platform (updates, new features, planned maintenance, operational changes);
  • Adapt communications and training content according to different user profiles (field users, administrators, managers);
  • Collaborate closely with the Implementation and Customer Experience teams to align training with the real needs of customers;
  • Collect feedback from customers and internal teams to continuously improve training and communication content;
  • Identify recurring issues of understanding or adoption and propose solutions through training, documentation or proactive communication;
  • Stay up to date on the evolution of the Prehos platform to ensure the relevance and accuracy of educational content.

What we are looking for: We focus on recruiting a personality above all. What matters is the right balance between attitude, rigor and a desire to contribute to an exceptional customer experience. In an ideal world, you possess the following qualities:

• • • Work methodology and organizational skills
    • Excellent communication and outreach skills
    • Rigor and attention to detail
    • Analytical skills and ability to synthesize
    • Customer focus and service
    • Autonomy, initiative and proactivity
    • Adaptability and flexibility in a changing environment
    • Team spirit and interdisciplinary collaboration
    • As a bonus, an ease in leading training or webinars and presenting in front of various groups;

On the technical side:

• • 3 years or more of experience in technical training development, education, onboarding or equivalent in a SaaS or software context;
  • Expert in the creation of clear, structured and engaging educational content;
  • Excellent written and oral communication skills;
  • Perfect command of English and French, both oral and written;
  • Experience with documentation, training or demonstration tools: Confluence, webinar platforms, training article systems (such as Zoho Learn, Zendesk, etc.), LMS-type training systems (Zoho Learn, Moodle, Dictate, etc.), interactive presentation tools (Storylane, etc.).

Benefits

• • Individual group insurance, with 50% of premiums covered by Prehos; Possibility of joining family packages
  • Access to a telemedicine platform
  • 100% telecommuting position
  • Flexible work schedule
  • Active Social Committee (virtual, in-person, summer and winter parties)
  • A fiery team!